Do you avoid the term "emotional"?

Last updated by Tiago Araújo [SSW] 29 days ago.See history

The word emotional often carries a negative or unstable tone — it can imply being overwhelmed, irrational, or easily upset. In contrast, passionate conveys energy, dedication, and positive intensity.

When describing someone’s drive, interest, or commitment, use passionate instead of emotional to avoid unintended negative connotations. It helps to:

  • Keeping your tone professional and uplifting
  • Highlighting strength and enthusiasm instead of vulnerability
  • Improving clarity and avoids misunderstandings

Video: Chris Voss: "Never Split the Difference" | Talks at Google" at 23:50


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