When a client arrives, your job is to make them feel comfortable and impress them with your professionalism. It is important that clients have a consistent experience in their contact with your company.
Leaving the client standing at the reception while finishing what you were doing
Offering them tea, coffee or biscuits (not everyone likes tea/coffee)
❌ Figure: Bad example - This could start the meeting poorly
Be dressed appropriately
Greet them warmly
Have a firm handshake
Make eye contact and smile
Direct them to wait in the waiting area (so they can learn about the company through our tv screens)
Notify the project manager/developers who are included in the meeting
Ask someone to bring a couple of glasses of water into the meeting (as everyone drinks water)
Join the meeting in the boardroom:
Show some enthusiasm when meeting with the client
Hand over, and collect, business cards - (organize in front of you, to help you remember their names)
Use their names a few times early on to help you remember their name
✅ Figure: Good example - You are starting off the meeting well
Tip: You should do a role-play with your manager being the client. Then get feedback on how he/she found the experience.