Do you include the subject of an email you are referring to?

Use IM to chase up that important email. You can make it easy for everyone by pasting the email subject for context.

❌ Figure: Bad example - client need to filter his emails manually

✅ Figure: Good example - client can search your email based on the subject

Extra: Use a different text formatting

To make your messages more visually appealing, you can use "> {{ MESSAGE }}" in Microsoft Teams chats to highlight your message as a quote. This works particularly well when you want to refer to an email subject, i.e:

✅ Figure: Good example - Mentioning an email using the "> {{ MESSAGE }}" formatting