Often emails are rambling and unorganized, forcing the reader to wade through blocks of text with low business value. When it comes to written communication, less is more.
Having hundreds of emails in your inbox is not uncommon. But it's very uncommon to find people who successfully manage their inbox. Email has a bad name in business primarily because people don't usually treat email correctly.
Emails can be a vital tool to your company and your software development project, but it has to be well managed. Emails should be an accurate record of requests, conversations, and decisions - they are legal documents and should be treated with the same care as any other correspondence with clients or employees.
Here is a series of email rules/etiquette that govern how to better manage your emails.
Most people don’t manage their inbox effectively. Emails should be treated as a list to do. As you complete a task you can just delete the email.
Email is a very powerful business tool. The main problem, however, is that for most people it is out of control - emails build up until they are impossible to manage. To help minimize mailbox clutter, try these tips:
If someone asks you to perform a task by email, don't reply "OK, I will do that" or fail to reply at all. Instead, do the task and reply "Done" when the task has been completed, and then delete the email. This way the person requesting the task knows that it has been done, and doesn't waste time following you up.
Always include the relevant URL to your emails, like when you want to request or just made a change to a webpage or document. This way people can easily check the details of the tasks. This is especially important for "Done" emails.
If you are using a task tracking system like Azure DevOps, GitHub, or Jira, also include the link to the PBI/Issue/task/PR for extra information.
When replying to a bug in an email, make sure your response helps everyone understand the current state, what you found, and how it was resolved.
When a client or coworker verbally asks you to do a task... How do you make sure you will remember it?
Always follow up important conversations (usually via phone or IM) with an email that begins with the words "As per our conversation". The intent is to document what was said and agreed upon.
When possible, go the extra mile and confirm the requirements by sharing your screen with the drafted email, and then add the words “==checked by XXX==” at the top before sending.
It is good practice to be clear on what you want. One way you can make things clearer is to number tasks or questions.
When you are planning on meeting someone or planning an event, it is very important that the date is extra clear.
To ensure complete clarity, you should always include the day of the week alongside the date when it occurs. This will ensure there is no confusion, and everyone is on the same page.
When communicating important information via email, it's crucial to ensure that the main purpose of the email is immediately clear. Burying the headline - placing the primary message deep within the text - can lead to confusion and miscommunication.